For solar companies with 15+ staff or multiple crews
22 staff. Three install crews. A cold-snap Friday surge of quote requests. By Monday, four of the six had already booked a site survey with someone else — and how the hours nobody owned finally got covered, without anyone on Marcus's team changing how they work.
21x
More likely to book a site survey with a sub-5-minute lead reply
8–12 hrs
Average reply time, already too slow to win the job, any headcount
<2 min
Sentinel's lead reply time, every crew
What Actually Happened to Marcus's Six Enquiries
Three crews on the road, office stretched thin on a busy Friday. Each enquiry sat for hours, not because anyone dropped the ball, but because no specific person owned the next six hours.
By the time anyone from Marcus's team reached them, four of the six had already booked a site survey somewhere else. Same lead cost. Different team got the install.
Marcus's team didn't change how they work. The gap that opened up as the business grew past one person finally got covered, across every crew, every shift.
The guarantee: if we don't hit the agreed minimum of qualified conversations within 60–90 days, we keep working at no extra cost. The downside risk is ours.
The Objections, Answered
What teams Marcus's size usually ask before saying yes.
So did Marcus. The gap was never about the office team's effort — it was the evenings, weekends, and busy spikes nobody specifically owned.
Marcus believed that too, before he checked the timestamps on that one Friday. Most owners do, until they look.
No. Every message goes out in your business's own voice. The homeowner experiences a fast, professional reply, not a system.
No lock-in. And if we don't hit the agreed minimum of qualified conversations within 60–90 days, we keep working at no extra cost until we do.
Depends on lead volume and average install value, worked out on the call. Performance-aligned pricing.
Make Sure the Next Six Enquiries Don't Slip Through
Apply for a private deployment session. We'll show you exactly where leads are going cold across your team, and what closing that gap is worth.