MIT and InsideSales.com measured it. A lead contacted within 5 minutes is 21x more likely to book a job. Most plumbing businesses with a team in place still average 43 hours.
For Plumbing & Heating Businesses With a Team
At 43 Hours, The Average Plumbing Business Answers Its Best Lead. MangoTeq Sentinel Does It In Under Two Minutes, Even With No One Free to Take the Call.
Your office team isn’t the problem. The hours nobody specifically owns are.
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Watch: “Plumbing Leads Are Getting Stolen by Delays”
For plumbing & heating businesses running 9+ vans or a dedicated office team
A cold snap hits on a Friday. Burst pipes across the city. Your answering service takes message after message faster than two on-call technicians can return them. By Monday... nine leads never got a callback within four hours. Six had already booked someone else.
<2 min
Sentinel response time, regardless of who’s on shift
21x
More likely to book with a sub-5-minute response
24/7
Coverage that doesn’t depend on a rota
What’s happening in the gap your team doesn’t cover.
→Friday cold snap. Nine burst-pipe leads come in over the weekend. Two technicians on call, both already on jobs. Six of those nine had booked a competitor before anyone from your business called back.
→A lead contacted within five minutes is 21 times more likely to book than one contacted after thirty. Your office team is good during the day. The gap is after-hours and the spikes that outrun the rota on duty.
→Most plumbing and heating businesses this size are losing 20–30% of paid leads to that exact gap. Not because the leads were bad, but because nobody specifically owned catching the overflow.
→Sentinel runs alongside your office team and answering service, not instead of them, and answers every lead within two minutes, any hour, any day.
What plumbing & heating businesses ask before they start.
Straight answers.
Your office team handles daytime calls well. That’s not in question. The gap is after-hours and the spikes that outrun whatever rota is on duty that day. An answering service takes a message; it still needs a person to act on it. Sentinel is the part that responds the instant the lead arrives, regardless of who’s on shift.
No. Your rota still covers the emergencies that genuinely need a person on-site. Sentinel catches the overflow and after-hours window your rota was never going to cover on its own.
Your business. Every message goes out in your name, by SMS, WhatsApp, or voice. MangoTeq is never visible to the homeowner.
No. Sentinel is a managed service. Every message is built for your business before it goes live. We operate it, you don’t configure anything.
An answering service logs a message and waits. Sentinel replies within two minutes and keeps following up until the lead books or says no. No dependency on which technician happens to see it first.
We map your current call-handling setup (office hours, after-hours, answering service, rota) against your actual enquiry data, so you see exactly where leads are slipping. Sentinel deploys around what you already have, in days. No new login for your office team, nothing to relearn.
It depends on your lead volume and job value, so we work it out on the call. Pricing is performance-aligned. We go through the numbers together before anything is agreed.
Find out what your team’s existing coverage is actually missing.
Apply for a private deployment session. We’ll map your current call-handling gap using your own enquiry data, not industry averages, and show you exactly where Sentinel closes it, without touching anything your team already does well.
After the first two weeks, you’ll have a specific number for what was going cold after-hours and what it was worth. You decide from there.