For plumbing & heating businesses running 9+ vans or a dedicated office team
It isn’t your office staff. It isn’t your on-call rota. It’s the hours nobody specifically owns. A competitor with faster after-hours coverage is collecting the jobs in that gap.
<2 min
Sentinel response time, regardless of staffing
21x
More likely to book with a sub-5-min response
24/7
Coverage that doesn’t depend on a rota
What’s actually happening to the leads you paid for.
→A burst pipe call comes in Friday at 9pm. The answering service takes the message. It has to reach whoever’s on call, usually mid-job, sometimes an hour or two before they see it. By then the homeowner already has someone else’s van parked outside.
→A customer contacted within five minutes is 21 times more likely to book than one contacted after thirty. Not twice as likely. Twenty-one times. Your handoff, however well it’s run, takes longer than that almost every time it’s tested by real volume.
→A business with serious lead volume and a 20% after-hours leak is losing real, bookable revenue every year. Not because the leads were bad. Because the handoff between message and callback took too long.
→You built a team instead of staying a one-man band. That was the right call. It just relocated the problem to a part of the business that’s harder to watch.
What you’re probably asking before you start.
The honest answers.
Most owners believe that. When the data comes back, plumbing and heating businesses this size are typically losing 20–30% of paid leads to the after-hours and overflow gap. Not because anyone dropped the ball, but because no single person in the handoff owns “every lead gets a reply.”
No. They keep doing exactly what they already do well. Sentinel covers the specific window where the handoff between answering service and technician was costing you jobs.
You. Every message goes out in your business’s name, by SMS, WhatsApp, or voice. MangoTeq is never visible to the homeowner.
No. Sentinel is a managed service. Every message is built for your business before it goes live. We operate it, your team doesn’t configure anything.
An answering service takes a message and waits for a technician to act on it. Sentinel responds within two minutes itself and keeps following up until the lead books or says no. No dependency on who’s mid-job when it comes in.
We map your current call-handling setup against your actual enquiry data, so you see exactly where the handoff is slowing things down and what it’s costing. Sentinel deploys around your existing office process, answering service, and rota. Nothing changes for your team.
It depends on your lead volume and job value, so we work it out on the call. Pricing is performance-aligned. We go through the numbers together before anything is agreed.
You built the team. Don’t let a handoff gap undo it.
Apply for a private deployment session. We’ll show you exactly where the handoff is slowing things down, what it’s worth, and how Sentinel closes it, without touching anything your team already does well.
You did the responsible thing and built a team instead of staying a one-man band. The jobs you already paid for shouldn’t end up funding a competitor’s after-hours coverage instead of yours.