Built for Growing Solar Installers

Marcus Built a Team So Nothing Would Slip Through.
Six Enquiries Slipped Through
on One Weekend Anyway.

Nobody dropped the ball. There just wasn't a ball anyone specifically had to catch.

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Marcus runs a 22-person solar company across Yorkshire and the North East. Three install crews, a small office team, steady Google Ads spend. On paper, the response problem was solved years ago, once he stopped personally answering every enquiry himself.

Then a cold snap hit on a Friday and energy bills made the local news. Quote requests came in faster than usual all weekend. Each crew assumed the office team had it covered; the office team assumed whichever crew was free would pick it up. By Monday morning, the weekend's enquiry list told a different story.

Six quote requests, no callback within six hours. Four of those six had already booked a site survey with someone else by the time anyone from Marcus's team reached them.

He'd paid for those leads. The team he'd built specifically to handle this hadn't failed because anyone was lazy. It failed because the volume spiked past what three crews and a small office team could absorb in real time, and nobody owned the overflow.

Almost every solar company hits this same wall once it grows past the size where the owner can personally answer every enquiry. Marcus's business just hit it on a Friday everyone can point to.

A lead contacted within five minutes is 21 times more likely to book than one contacted after thirty. Most companies Marcus's size have solved the daytime version of this — office hours are covered, the team is good at their jobs. The gap moves to evenings, weekends, and the busy periods that spike past whatever's on duty that day.

You paid for the lead. A competitor who happened to be free got the job.

<2 min
Sentinel response time, regardless of who's on shift
21x
More likely to book with a
sub-5-minute response
24/7
Coverage that doesn't
depend on a rota

The Problem

You Built a Team to Fix This. The Gap Just Moved.

Your crews and your office team handle the daily volume well. That's not the issue. The issue is everything outside the hours they're covering, and everything that happens when enquiries spike past what the rota on duty can handle.

A lead lands while one crew assumes another's office is on it, and the other office assumes the first crew already replied. There's no single person responsible for "every enquiry gets a reply." It falls to whoever's free, and on a busy week, that means it gets dropped.

Homeowners aren't loyal while they wait. Whoever answers first books the site survey, regardless of how good the rest of your team is.

6:40 PM Friday // Quote request, cold-snap surge
Two crews on the road, office team already stretched
Message sits in the queue.
6:52 PM // 12 minutes later
Homeowner calls the next installer on Google
Competitor answers on the first ring.
6:58 PM // 6 minutes after that
Site survey booked with your competitor
You paid for the lead. They got the job.
Monday Morning // Office reviews the weekend
The delay shows up across several enquiries
Nobody on the team did anything wrong. It still happened.

Coverage That Doesn't Depend on
Who's On Shift

Sentinel runs alongside your crews and your office team, not instead of them. Done for you. No software to install, no staff to train.

The Solution

Marcus Now Has Sentinel Running Alongside His Office Team,
Not Instead of It.

Every enquiry — from the website, Google Ads, comparison-site leads — gets a structured response within two minutes, regardless of the time, the day, or which crew happens to be on the road. His office team still does what it does well during the day. Sentinel closes the specific gap: the overflow, the after-hours window, the busy weekend where enquiries stack up faster than the team on duty can return them.

Sub-2-Minute Response, Every Shift Every enquiry gets a structured reply, whether it's 2pm on a Tuesday or 9pm on a Saturday during a surge
Done For You, Built Around What You Already Have MangoTeq operates Sentinel. Your crews and office team keep working exactly as they do now
Multi-Channel, Multi-Source SMS, WhatsApp, and voice. Whichever channel an enquiry comes in from, Sentinel meets it immediately
A Number for the Gap You Couldn't See Every previously invisible overflow lead now shows up somewhere, instead of in a slow month three weeks later
Sentinel doesn't replace your CRM, your office team, or your crews' schedules. It catches what falls outside them. If it underperforms, it comes out without disrupting anything you've already built.

How It Works

Three steps. Nothing your team has to relearn.

1

We Map the Gap

We review your current call handling, office hours, after-hours, and show you exactly where enquiries are slipping through, with real numbers from your own volume.

2

We Deploy Around What You Have

Sentinel is built around your existing setup in days, not weeks. No software for your office team to install, no new process for your crews.

3

We Cover the Overflow

Every enquiry that falls outside your team's existing coverage gets an instant, structured response. You see what's being caught. Your team keeps doing exactly what they already do well.

The Outcome

The Team You Built, Finally Covering Everything It Was Meant To.

Sentinel doesn't ask you to add headcount or rebuild your call-handling process. It closes the specific window your crews and office team were never going to cover on their own: nights, weekends, and the busy periods that spike past capacity.

The result: fewer enquiries going cold for reasons nobody can quite explain, and an actual number attached to what was previously a guess.

  • Overflow and after-hours leads get the same response speed as daytime ones
  • Dormant enquiries re-engaged automatically, no manual follow-up required from your office team
  • Clear visibility into exactly where leads were leaking, instead of finding out from a slow month
  • Recovery typically exceeds deployment cost within 30–60 days

Marcus's team didn't change how they work. The hours nobody owned finally got covered.

After Sentinel Deployment
Response Time
<2 minutes
Regardless of shift, rota, or time of day
Follow-Up Consistency
100%
No dependency on who happened to be on call
Revenue Protection
Active
Overflow and after-hours coverage, every day
"Solar companies this size usually think the lead problem was solved when they built a team. What we keep finding is the same gap, just moved to after-hours and overflow. Typically 20–30% of paid leads going cold for reasons nobody on the team can point to."
– MangoTeq Sentinel Deployment Team
30%
Typical recoverable
opportunity in after-hours and overflow leads

Common Questions

Straight answers to what growing solar companies ask us most.

Most owners believe that, right up until someone pulls the real numbers. The average is 8–12 hours. Marcus's office team found out the hard way — six leads, one weekend. Sentinel removes the guesswork. It replies within minutes, regardless of who's on shift.
Your office team handles daytime well. That was never the issue. The gap is after-hours, and the spikes that outrun whatever's on duty that day. Sentinel is the part that responds the instant the enquiry arrives, regardless of who's technically free.
No. They keep doing what they already do well. Sentinel catches the overflow — the after-hours window your team was never going to manage on its own.
No. Every message goes out in your business's name, written the way your team actually talks. Sentinel's a managed service, not a chatbot anyone configures or notices.
Most businesses this size discover the same thing once we check their numbers: 20–30% of paid leads lost to slow response, not bad leads. A lead that never gets a timely reply looks identical to a bad one from the outside.
Nothing to install. Nothing for your office team to configure. So nothing to unwind if it isn't right. And if we don't hit the agreed minimum of qualified conversations within 60–90 days... we keep working. No extra cost. Until we do.
We map your current call-handling — office hours, after-hours, crew schedules — against your real enquiry data. Sentinel deploys around what's already there, in days. No new login for your team. Nothing to relearn.
Depends on your lead volume and job value, so we work it out on the call. Pricing is performance-aligned. We go through the numbers together before anything's agreed.

Find Out What Your Team's Existing Coverage Is Actually Missing

Apply for a private deployment session. We'll map your current call-handling gap with real numbers from your own leads, and show you exactly where Sentinel closes it, without touching anything your team already does well.

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This isn't a sales call. It's a deployment session for qualified solar companies.
15+ Staff or Multiple Crews Done-For-You Deployment Performance-Aligned Pricing 60–90 Day Performance Guarantee
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