Built for Plumbing Businesses

At 43 Hours, You're Still Waiting To Answer Your Best Lead. MangoTeq Sentinel Does It In Under Two Minutes.

He finished the job at 7:46pm. His phone showed four missed calls. He had no idea three of them were worth jobs.

Craig runs a plumbing business in Derby. Four vans. Six years in. Good reputation, steady Google Ads, regular work.

Thursday evening. He was finishing a boiler installation that ran two hours over. By the time he got back to his van... four missed calls, from numbers he didn't recognise.

He called them back. Two didn't answer. One picked up and said they'd already booked someone else. The fourth... a woman with a blocked drain. She'd called Craig first, waited twenty minutes, then called the next plumber on Google.

Craig had paid for that lead. The other plumber got the job.

Craig isn't bad at his business. He's just on-site when the leads come in.

MIT and InsideSales.com studied 100,000 inbound leads across service businesses. A lead contacted within five minutes is 21 times more likely to book than one contacted after thirty minutes. The average plumbing business responds to new leads 43 hours after they arrive. By that point... the homeowner has already left a five-star review for whoever picked up first.

You paid for the lead. A competitor who answered their phone got the job.

The Problem

The Jobs Are There. You're Just Not Getting to Them First.

You're running ads. Leads are coming in. Some get called back quickly (the ones that arrive when you happen to be free). Some sit until the morning.

The ones that sit don't book. The lead came in at 7:30pm. By the time you check your inbox at 8:15pm, the customer has a confirmed booking with someone else. Your notification still says "New enquiry received."

Emergency work moves fastest. A homeowner with a burst pipe isn't loyal to any plumber. They're calling three at once and booking whoever picks up first. Your reviews and reputation don't get a look-in if you're not the first voice they hear.

7:12 PM // Blocked drain enquiry via your website

Lead arrives in your inbox

You're on a job. Nobody answers.

7:14 PM // 2 minutes later

Homeowner calls the next plumber on Google

Competitor answers on the first ring

7:19 PM // 7 minutes in

Job booked with your competitor

You paid for the lead. They got the job.

8:45 AM // Next morning

You see the notification: "New enquiry received"

Too late. Job done. Revenue gone.

One System. It Answers Every Lead Before They Call the Next Plumber.

Sentinel contacts every inbound lead within two minutes (his website, his Google Ads, his call tracking number) via SMS, WhatsApp, or voice. Done for you. No software to install, no staff to train.

The Solution

Craig Now Has Sentinel. Every Lead Gets Answered While He's Still On the Job.

Every enquiry that comes in gets a response within two minutes, in his business's name, before the homeowner reaches for their phone to try someone else. By the time Craig gets back to his van, the enquiry has been acknowledged and the job details captured. He didn't install anything. His team didn't learn any new software. Nothing changed except the leads stopped going cold.

Sub-2-Minute Response Every lead hears back before they dial the next plumber on Google

24/7 Coverage Nights, weekends, bank holidays. The exact windows where most emergency jobs are lost

Done For You We build it and run it. Nothing to install, configure, or manage on your end

Automatic Follow-Up If the first message gets no reply, Sentinel follows up. Every lead, every time

Sentinel works around your existing setup. Your CRM, your call tracking, your booking process. Nothing changes for your team. If it underperforms, it can be removed without disrupting your operation.

How It Works

Three steps. No disruption to your business.

We Diagnose

We review your current lead flow and show you exactly where response delays are losing you jobs, and what those jobs are worth.

We Deploy

Sentinel is built around your existing setup. No software to install, no staff to train, no changes to how you work.

We Protect

Every inbound lead gets an instant response. Follow-up runs on its own. You book more jobs from the same ad spend.

The Outcome

More Booked Jobs. Same Ad Spend.

Sentinel doesn't ask you to spend more on advertising. It makes sure the leads you're already paying for don't go to a competitor because nobody answered in time.

The result: more jobs booked, a clear picture of what your advertising is actually generating, and a business that stops haemorrhaging work it already earned.

Immediate drop in leads lost to competitor response speed
Dormant enquiries re-engaged within 48 hours of deployment
A picture of where your ad spend is actually going
Most businesses recover the deployment cost within 30–60 days

Craig didn't change anything about how he runs his business. The leads just stopped going cold.

After Sentinel Deployment

Lead Response Time

<2 minutes

Down from 43-hour industry average

Follow-Up Consistency

100%

Every lead, every time

Revenue Protection

Active

24/7. No gaps, no missed jobs

Common Questions

Straight answers to what plumbing business owners ask us most.

The 43-hour figure isn't a guess. It's measured, across thousands of service businesses. Most owners believe their team responds within the hour. The data says otherwise, more often than not. Sentinel removes the guesswork. It responds within minutes, every time, regardless of what's happening on the tools that day.

Someone answering the phone covers the calls that land while you're free to take them. It doesn't cover the one that arrives Thursday evening, while you're finishing a boiler install two hours over schedule. Sentinel responds to every enquiry the moment it arrives — calls, SMS, web forms — and keeps following up until the lead books or says no.

No. Every message goes out in your business's name, written the way you'd actually talk to a customer. Sentinel is a managed service. Not a chatbot anyone configures or notices. What the homeowner gets is a fast, human reply.

Most businesses we work with discover the same thing once we check their actual response times: 20–30% of paid leads lost to slow response alone... not lead quality. A lead that never gets a timely reply looks identical to a bad one from the outside. You won't know which of yours were recoverable until something replies in minutes instead of hours.

This isn't about generating more leads. It's about the ones already sitting in your inbox, already paid for, waiting on a reply. Those are the jobs at risk.

Nothing to install. Nothing to configure on your end. So nothing to unwind if it isn't the right fit. Pricing and terms get agreed on the call, once we've reviewed your lead volume. And if we don't hit the agreed minimum of qualified conversations within 60–90 days of go-live... we keep working. No extra cost. Until we do.

We look at your current lead flow — website, Google Ads, call tracking — and show you exactly where it's leaking. Sentinel builds around what's already there, in days. No new hire. No software install. No change to how you run jobs.

It depends on your lead volume and average job value, so we work it out on the call. Pricing is performance-aligned. We go through the numbers together before anything is agreed.

Stop Losing Jobs You've Already Paid For

Apply for a private deployment session. We'll show you exactly where leads are going cold and what that's costing you. Then we show you how Sentinel closes it.

Apply for a Private Deployment

This isn't a sales call. It's a deployment session for qualified plumbing businesses.

£500K–£10M+ Revenue Done-For-You Deployment Performance-Aligned Pricing 60–90 Day Performance Guarantee